Scan Data Support Specialist en Stuzo

· Monitor brand portals (e.g., Altria Insights) for scan data submission statuses and error messages

· Respond to support requests with empathy and clarity, providing accurate timelines and next steps.

· Respond to brand email inquiries with professionalism using approved templates and workflows

· Support multi-destination submission workflows, such as individual retailer site submissions and consolidated uploads

· Serve as the point of contact for internal stakeholders to assess whether resolution is required at the platform or retailer level.

· Tag and escalate unclear or recurring errors to the Scan Data Engineering Team

· Track submission status per retailer/site and log interactions with brands in internal systems

· Identify and match file errors to brand-specific error codes using defined workflows

· Coordinate timing of re-submissions or follow-ups based on feedback from brand portals or emails

· Assist in generating weekly file audit summaries and status reports

Nice to Have (Not Required)

· Familiarity with scan data programs from Altria or RJR

· Experience using support ticketing tools (Jira, Freshdesk, etc.)

· Background in retail, B2B support, or data entry

· Ability to handle repetitive tasks while maintaining accuracy