Success / Support Specialist en Heepsy

Join Heepsy, a dynamic influencer marketing startup in Spain, renowned for its advanced SaaS solutions. Heepsy helps brands and agencies do influencer marketing with its end-to-end solution that includes influencer search, analytics, outreach, CRM, payments and more.

We're a 10 people team of creative minds dedicated to reshaping digital marketing. Embracing a collaborative, remote work culture, we value fresh ideas and diverse perspectives. By becoming part of our team, you'll contribute to a pioneering project and work alongside professionals passionate about making a real impact in the influencer marketing industry.

1. Customer Success: Forge strong customer relationships to ensure satisfaction and effective use of our product.
2. Customer Support: Rapidly address and resolve any customer issues, demonstrating exceptional problem-solving skills.
3. Inbound Sales: Proactively identify and convert sales opportunities by deeply understanding customer needs and articulating the value of our solutions.

Initially, you will do all three roles on your own. Despite having hundreds of clients, our current volume of sales demos and support tickets is low, therefore, it is manageable by one person in just a few hours per day.

You should expect your day to include:
* 1-2 sales demos per day & follow-up on previous demos.
* Respond to 5-15 support tickets per day
* Spend the rest of the day working on success with selected top existing clients, automating processes, building a strong help center, a few operational processes and so on.

Expected team growth / escaling in the future

Our goal as a company is to keep growing. Predictably, workload in your role will exceed 1 person capacity in the next few months. When that happens, we expect you to begin hiring / outsource selectively, starting probably with support outsourcing.

• Fluent in English and Spanish
• Extensive experience in customer-facing roles within SaaS companies or startups, with a strong preference for candidates who have successfully managed or scaled teams.
• An exceptional ability to work independently and proactively, with a track record of taking full ownership of diverse responsibilities.
• Experience in support / sales softwares (salesforce.com, hubspot, intercom or similar)
• A part of a small yet highly talented team, you should be adept at contributing to a collaborative, high-achievement culture.

• Any previous experience in similar roles will be valuable for the role.