Client Success Specialist en Tsquared

We stay ahead of the game.
We take initiative, anticipating challenges before they arise. By being proactive, we keep things running smoothly and ensure our clients can focus on what matters most, knowing we’ve got their back.

We don't cut corners.
We value doing things right with integrity, ensuring that we deliver high-quality solutions without compromise.

We stay hungry.
We’re constantly evolving through continuous education and tech innovation to ensure our clients always benefit from the best solutions.

We ask for the ball.
We’re big on being team players, owning challenges, and aren’t afraid to ask for the ball to lead our clients to success.

We go with the flow.
We’re adaptable, staying ahead of evolving tech, and finding innovative solutions to ensure our clients succeed, no matter what.

• Technical Support: Provide email and phone support.
• Issue Triage: Assess urgency and allocate resources.
• Guidance: Offer best practices and solutions.
• Problem-Solving: Tackle complex issues.
• Professional Interaction: Maintain a positive attitude with clients.
• Issue Resolution: Troubleshoot IT issues promptly.
• Documentation: Maintain accurate client records.
• Follow-Ups: Ensure client satisfaction.
• Project Management: Assist in IT projects.
• Client Inquiries: Provide first-level technical support within SLAs.
• Request Monitoring: Prioritize requests based on severity.
• Troubleshooting: Collaborate on common IT issues.

• Fluent in English. Must be able to speak clearly with clients in English (Required)
• High school diploma; Bachelor’s in computer systems is a plus.
• Basic computer hardware, software, and networking knowledge.
• Strong problem-solving and communication skills.
• Ability to multitask and prioritize.
• Quick learner of new technologies.
• Previous customer-facing role experience is a plus.

Recommended Certifications:

• CompTIA A+
• Microsoft Certified Professional (MCP)

• 100% Remote: Enjoy your free time without commuting.
• US Holidays: Recharge with paid holidays.
• Competitive Salary: We offer a salary that values your skills.
• Performance Bonus: Get rewarded for your hard work.
• Bi-weekly Virtual Happy Hour: Relax and play games with the team.
• Contests and Challenges: Keep things fun with team activities.