Noc Support Analyst Level 4 en LinkAmerica

The Sr Network Engineer will be handling support, platform and product testing. Sr Engineer’s will act as lead engineers to all peers and take lead on most platform maintenance discussions or activities. This expert level Engineer handles the critical escalations from the NOC regarding customer support issues or customer requests.

· Trouble ticket owner responsibilities for tickets in the repair ticket system.

· Provide lead engineering level support to Spectrotel users for troubles involving VoIP services, routers, firewalls, and SD WAN platforms.

· Coordinate, preform and follow up on maintenance events on Spectrotel platforms

· Provide SME guidance on current and new technologies inside

· Perform advanced troubleshooting and repair actions on Spectrotel managed routers and firewalls: i.e., CISCO, JUNIPER, FORTINET, MERAKI and/ or various other vendor equipment.

· Perform advanced troubleshooting and repair actions on SD WAN services: i.e., VELOCLOUD, BIGLEAF, and FORTINET GW.

· Perform advanced troubleshooting and repair actions on various carrier portals: i.e., 8X8, COREDIAL, INTELEPEER, AND BROADVIEW/WINDSTREAM.

· Perform advanced troubleshooting and repair actions on Internet Over Wireless services: i.e., BEC and CRADLEPOINT.

· Provide technical coaching and training to NOC technicians

· Minimum 6 years’ experience in Operations support environment ie NOC, Engineering teams, etc

· Minimum 5-7 years’ experience on Fortinet and Meraki Hardware/Software.

· Minimum 4 years’ experience in monitoring software ie SolarWinds

· Expert working knowledge of the 7 layers of the OSI model

· Expert working knowledge of Spectrotel managed routers and firewalls: i.e., CISCO, JUNIPER, FORTINET, MERAKI and/ or various other vendor equipment.

· Expert working knowledge of SD WAN services: i.e., VELOCLOUD, BIGLEAF, and FORTINET GW.

· Expert working knowledge of data services to include but not limited to MPLS, VPN Protocols, QOS, and Private Line Connections.

FORTINET
JUNIPER

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