Bilingual Customer Service Representative en Focus Virtual Assistants

At Focus Virtual Assistants, we provide reliable, customer-first support for businesses that need responsive service and consistent communication. In this role, we’re looking for a Bilingual Customer Service Representative (CSR) based in Latin America to join our remote team and act as the first point of contact for customers. You’ll help our clients maintain a positive customer experience by handling inquiries, resolving concerns, and ensuring each interaction is documented and followed up properly. You’ll support both English-speaking and Spanish-speaking customers, coordinate with internal teams to improve the overall customer experience, and help ensure customer service standards like response time, quality, and satisfaction are consistently met.

We are seeking a reliable and customer-focused Bilingual Customer Service Representative (CSR) based in Latin America to join our remote team. In this role, we are the first point of contact for customers—handling inquiries, resolving concerns, and ensuring a positive overall experience.

This position is ideal for someone who communicates confidently in both English and Spanish, works well in a fast-paced environment, and genuinely enjoys helping customers.